Privacy Policy

M17-Track Product Privacy Policy

Effective Date: March 27, 2026

Last Updated: March 27, 2026

Welcome to M17-Track. This Privacy Policy explains how we collect, use, and protect your information across our website, mobile applications, APIs, and Shopify integrations.

By using M17-Track, you agree to the practices described in this policy. We encourage you to read it thoroughly to understand your rights.

1. Who We Are

Your data controller is determined by your location:

  • Users in China: DEMON NETWORK TECH CO., LTD.
  • International Users: VASTAR SINGAPORE TECHNOLOGY PTE. LTD.

2. Information We Collect

We collect information to provide a seamless tracking experience and ensure account security.

A. Information You Provide

  • Account Details: Email address, password, and nickname.
  • Tracking Data: Logistics tracking numbers, carrier names, and custom remarks.
  • Business/API Users: Mobile number, company name, and contact details.
  • Billing: Invoice details including entity name, address, and tax ID.

B. Shopify Integration

If you use our Shopify app, we collect:

  • Your store name and email.
  • Customer order details (email, name, phone, shipping address, and tracking info).

C. Automated Device Information

When using our mobile app, we collect technical data to ensure security and app stability:

  • Device Identifiers: AndroidID, GAID, and serial numbers.
  • System Specs: Brand, model, OS version, and platform.
  • IP Address: Used for security auditing and regional compliance.

3. How We Use Your Data

We process your information for the following purposes:

  • Service Delivery: Managing accounts and providing real-time shipment updates.
  • Notifications: Sending carrier status updates via email.
  • Security: Identifying fraudulent activity and troubleshooting technical bugs.
  • Improvements: Anonymized data analysis to optimize app performance.

4. Device Permissions (Mobile App)

To provide full functionality, the app may request access to:

  • Camera: To scan tracking barcodes.
  • Storage: To save tracking labels or barcodes locally.
  • Clipboard: To automatically detect and paste tracking numbers.
  • Device Info: For troubleshooting and performance monitoring.

5. Data Storage & Global Transfers

  • Storage Locations: We utilize Tencent Cloud servers located in Guangzhou, China and the United States.
  • Regional Specifics: Data for users in China remains exclusively on China-based servers.
  • Retention: We keep your data only as long as necessary for the service or as required by law. Upon account cancellation, your personal data is deleted or anonymized.

6. Sharing & Disclosure

We do not sell your personal information. We only share data in these cases:

  • With Consent: When you explicitly authorize us to share.
  • Service Providers: Third-party SDKs and infrastructure partners (e.g., Tencent Cloud) required to run the app.
  • Legal Compliance: To meet lawful requests by public authorities or during corporate mergers/acquisitions.

7. Your Rights

Regardless of your location, we provide tools for you to manage your data:

  • Access & Portability: Request a copy of your personal data.
  • Correction: Update inaccurate or outdated information.
  • Deletion: Request the removal of your data or cancel your account entirely.
  • Withdrawal of Consent: You can opt-out of specific data processing at any time.

To exercise these rights: Use the “My Account” section in the app or email us at [email protected].

8. Security Measures

We protect your data using:

  • Encryption: Data is encrypted during transmission and at rest.
  • Access Control: Only authorized personnel have access to sensitive data.
  • Monitoring: Regular security audits to prevent unauthorized access.

9. Children’s Privacy

M17-Track is intended for users aged 18 and older. We do not knowingly collect data from minors. If we discover a minor has provided data without parental consent, we will delete it immediately.

10. Cookies

We use cookies to:

  • Remember your login session and preferences.
  • Improve website navigation speed.
  • Analyze site traffic.

You can manage or disable cookies through your browser settings, though some features may not function correctly.

11. Contact Us

For questions regarding this policy or your data privacy, contact our Data Protection Officer:

  • Contact: Mr. Yi Hou
  • Email: [email protected]
  • Address: DEMON NETWORK TECH CO., LTD., Shenzhen, China.